77 Devonshire Rd, Watsonia, VIC 3087 |
0490 973 552

Non-attendance and Reschedule Policy

Non-Attendance Fees and Rescheduling/Cancelling Appointments:

If you need to reschedule or cancel an appointment, it is important that you email and or phone the clinic to notify us at least one business days’ notice in advance from your appointment time (i.e., Wednesday 2pm appointment needs to be cancelled/rescheduled before 2pm Tuesday to not incur a Non-Attendance Fee; For Monday appointments this is notice before your appointment time on Friday) – Please be aware that public holidays do not count as business days. We have this policy in place as another client may benefit from the open appointment time –  You may receive a courtesy reminder, however keeping appointments made are the responsibility of the client. We have a waiting list and there are usually a number of clients waiting for appointment times to arise. 

A fee is charged when insufficient notice is given:
-    Less than one business days’/24 hours before the appointment start time, half session fee + GST  
-    Less than 12 hours before appointment start time or non-attendance, the full session fee + GST 

NOTE: Medicare does not refund/rebate non-attendance fees; the client is responsible for payment.

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