Collaboration. Outcomes.
Reflection. Excellence.

Clinical Psychology, Psychotherapy, and Counselling

Welcome to Collaboration House Psychology located in Watsonia / Greensborough, Victoria and we provide services for Melbourne's northern suburbs and across Australia. We focus on creating a a warm, engaging, and collaborative space to meet your mental health wellbeing needs. Our team of psychologists act with your individual needs in mind, tailoring the work to incorporate your feedback in the treatment environment.


Our psychologists are registered with AHPRA, are members of the APS, and use the Feedback Informed Treatment approach in therapy.


​We work a little differently than some psychologists. We seek to know your experience in sessions to inform your treatment process. We hope to assist empowering you to have a voice in your experience in the therapeutic process, our working relationship, and your overall wellbeing.

We use the Feedback Informed Treatment (FIT) process to better inform our therapeutic interventions by soliciting feedback about progress and the quality of the therapeutic relationship. We believe this evidence-based approach in our therapy practice impacts therapeutic outcomes for clients. We track how clients are going in therapy and how the therapeutic working relationship is going; throughout therapy and especially when we hit a bump in the road, we seek the client's experience to guide what to adjust and how we can meet their needs.

We use two short surveys: The Outcome Rating Scale (ORS) and the Session Rating Scale (SRS). The ORS is used to assess the client's therapeutic progress by rating psychological wellbeing, functioning, and the client's perceived benefit of treatment.

The SRS is used to assess the client's view of the client and therapist working alliance and relationship (i.e., the quality of the relational bond of the therapist with the client) in order to tailor the therapy to best fit the client's preferences.


Ms Monica Lay

Psychologist and Psychotherapist

B.A (Psych), PG Dip Psych, M.Psych (Counselling)

"We are born in relationship, we are wounded in relationship, and we can be healed in relationship"

- Harville Hendrix 

Monica has a strong humanistic approach to inquiry and assessment which recognises that emotional injuries are embedded in the interpersonal. Combining insights from the
neuroscience of attachment and psychophysiology of trauma, together with her warm, sociable personality and highly skilled empathetic attunement, Monica works collaboratively with each of her clients to build a positive therapeutic alliance as a
mechanism for emotional, cognitive and behavioural change. Monica adopts a twofold approach: she is passionate about supporting her clients on their journey of self-discovery, healing and empowerment by helping them process (past and present) lived experiences, and also (re)discover a more self-compassionate narrative to sustain wellbeing. This process can take time and depends on the client’s readiness, willingness and capacity for the therapeutic work. In this regard, Monica prefers
medium- to longer-term psychotherapy to address underlying core issues.

Special Interests: Monica is a LGBTIQA+ affirmative clinician with a professional interest in the psychology of relationships. She works with adult clients experiencing family & relationship difficulties, life adjustment issues (e.g., journey/ transition to parenthood), stress management, self-esteem issues, loss & grief, anxiety and depressive disorders.

Evidence Based Practices: Emotion Focused Therapy (EFT), Psychodynamic Therapy, Mindful Self-Compassion (MSC), Compassion Focused Therapy (CFT), Acceptance & Commitment Therapy (ACT), and Cognitive Behavioural Therapies (CBTs).

Monica Lay at Collaboration House Psycho

Ms Noor Shehabi

Counselling Psychologist and Psychotherapist

BSc (Psych); BPsychSc (Hons); MCounsPsych; GradDipWrtg; DipArtTher

(Not currently accepting new clients)

Noor has a special interest in the role of creative expression in therapy, and has completed Masters-level research in art therapy as well as supplementing her existing qualifications with a Diploma of Art Therapy. She has worked in community health, educational and medical settings, and private practice. She is passionate about fostering emotional expression, empowerment, and understanding for the individuals she works with and takes extra care to create a comfortable and safe therapeutic environment.

Noor takes a goals-based and holistic approach to her evidence-based practice, which includes cognitive behavioural interventions, interpersonal therapy, mindfulness and acceptance-based therapies, and narrative therapy. She is also able to work in a creative exploration of these therapeutic modalities, adding an additional layer of depth and expression to the therapeutic process.

By using a consistent feedback process and continued assessment of progress, Noor aims to maintain a high standard of care and treatment that fosters positive relational experience and assists individuals in achieving their wellbeing goals. Noor is currently undertaking a registrar program for Area of Endorsement in Counselling Psychology.

Special Interests: Noor has a special interest in the role of creative and emotional expression in therapy. Noor works with adult clients experiencing depression and anxiety, self-esteem issues, relationship difficulties, stress, and personal resilience issues.

Evidence Based Practices: Interpersonal Therapy (IPT), Mindfulness, Acceptance & Commitment Therapy (ACT), Narrative Therapy, Cognitive Behavioural Therapies (CBTs) and Art Therapies.


Dr RaeLynn Álvarez Wicklein

Director, Clinical and Counselling Psychologist

B.Sc (Psych), M.Sc (Counselling Psych), PsyD (Counselling Psych)

(Not currently accepting new clients)

My particular focus in therapy is collaboration with the person. It would be an honour and a privilege to have you share your story with me.

I'm a therapist who brings a warm, collaborative, and engaged approach to working with adolescents, adults, couples, and therapists seeking therapy.

​I work a little differently than some psychologists. I actively seek your feedback in sessions to inform your treatment process. I hope to assist in empowering you to have a voice in your experience in the therapeutic process, our working relationship, and your overall wellbeing.

Since 1998 I have worked in both the U.S. and Australia in community mental health, hospitals, juvenile justice, university counselling, child and family services, and lectured/trained clinical and counselling psychologists in postgraduate programs. I am an adjunct Lecturer at La Trobe University and I train and supervise clinical, counselling, and general psychologists at all stages of their careers. (at River City Reflections). I am honoured and privileged to be the 2017 APS Women and Psychology Elaine Dignan Award Winner for my career-long work with women and girls.

Special Interests: I can assist with a wide range of issues including depression, anxiety, relationship and social issues, behavioural difficulties, ADHD, body image and eating issues, trauma, PTSD, and perinatal mental health issues.

Evidence Based Practices: I use a variety of evidenced based practices in my collaborative and feedback informed treatment approach including Solution Focused Brief Therapy (SFBT), Acceptance and Commitment Therapy (ACT), Cognitive Behaviour Therapy (CBT), Narrative Therapy, and Interpersonal Therapy (IPT).

I act from a genuine place of curiosity about your experiences and will tailor the work to meet your needs. I use the feedback informed treatment process to better inform our therapeutic interventions. I believe this approach in our therapy practice results in more effective therapeutic outcomes for clients. I am a certified Feedback Informed Treatment practitioner and trainer

Dr RaeLynn Alvarez Wicklein


50+ minute Sessions are $170-$205 (Adult & Adolescent)

Mondays - Fridays via telehealth



50+ minute Sessions are $260

Mondays and Thursdays via telehealth

We see clients in suburbs: Watsonia, Greensborough, Briar Hill, Montmorency, Lower Plenty, St Helena, Viewbank, Kingsbury, Diamond Creek, Eltham, Doreen, Mill Park, Bundoora, Fairfield, Research, Yallambie, Macleod, Rosanna, Heidelberg Heights, Heidelberg, Ivanhoe, Eaglemont, Preston

Medicare Rebates

Persons with a Mental Health Care Treatment Plan from their GP may be eligible for up to 20 rebated sessions per year.

Australians from 2019-2020 Bushfire affected areas seeking Mental Health Care may be eligible for 10 rebated sessions per year.

Read More >


Allied Health Professional, Private Practice Owner, or Agency? Seeking consulting, coaching, mentoring, supervision, or training? Need to know more about implementing Feedback in Treatment?


Contact Us

Book an appointment by phone, email, or contact form.

0490 973 552

Fax: 03 8456 6202

Clinic Address:

77 Devonshire Road, Watsonia VIC 3087

We will respond to your contact inquiry by the end of the next business day. On Mondays through Fridays, we work via Telehealth and In-Person with clients in Australia. After hour appointments are also available on these days - after hours fees apply.

Postal address:

PO Box 216

Greensborough VIC 3088


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